At tadaaa.uk.com, we strive to ensure our customers are fully satisfied with their purchases. This Return Policy outlines the conditions and processes for returning items purchased from our website.
Please note that due to health and safety regulations, we do not accept returns or exchanges for any food items. All sales of food products are final.
We do accept returns and exchanges for non-food items, including party decorations and supplies, under the following conditions:
Initiate a Return: To start a return, please contact our customer service team at hello@tadaaa.uk.com with your order number and details about the product you would like to return. Approval: Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return. Shipping: If your return is approved, you will be responsible for shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at hello@tadaaa.uk.com.
If you receive a damaged or defective item, please notify us immediately at hello@tadaaa.uk.com with details and photographs of the damage or defect. We will work with you to resolve the issue by offering a replacement or refund.
Certain situations may be considered on a case-by-case basis:
If you have any questions about our return policy and process, please contact us at hello@tadaaa.uk.com.