Refund Policy

Introduction
At tadaaa.uk.com, we strive to ensure our customers are fully satisfied with their purchases. This Return Policy outlines the conditions and processes for returning items purchased from our website.

Non-Returnable Items
Please note that due to health and safety regulations, we do not accept returns or exchanges for any food items. All sales of food products are final.

Returnable Items
We do accept returns and exchanges for non-food items, including party decorations and supplies, under the following conditions:

Items must be returned within 14 days of receipt.
Items must be unused, in their original packaging, and in the same condition that you received them.
Proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
Initiate a Return: To start a return, please contact our customer service team at customer.service@tadaaa.uk.com with your order number and details about the product you would like to return.
Approval: Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
Shipping: If your return is approved, you will be responsible for shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at customer.service@tadaaa.uk.com.

Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at customer.service@tadaaa.uk.com with details and photographs of the damage or defect. We will work with you to resolve the issue by offering a replacement or refund.

Exceptions
Certain situations may be considered on a case-by-case basis:

Items not in their original condition, damaged or missing parts for reasons not due to our error.
Items returned more than 14 days after delivery.
Contact Us
If you have any questions about our return policy and process, please contact us at hello@tadaaa.uk.com.